Your source of photonics CAD tools

Support & Training


All our products come with 12 month free technical support and updates. We are happy to help our customers with any problems and do try our best to sort out any problems in our products as soon as possible-after all our reputation depends on it! Indeed, often problems can be solved and advice given over a simple phone call.

lf you require support on any of our products, contact us on one of the following:

Tel: +44 1865 324990   
Fax: +44 1865 324991   
Email: (active device models: PICWave, Harold)   
  (all other products)   


Instructions for submitting a support request

Training Schedule

We run regular online training courses for our products. Please email us on if you would like to register for a specific training session or if you would like further details about the courses. Please be aware that numbers are limited so make sure that you book in early!

You can find below the dates of our next training sessions.

Date Training Course Time Target time zones Registration
TBA Online training for FIMMWAVE and FIMMPROP 8:30am to noon Pacific time over two days America Email us for more info
or to pre-register
TBA Online training for FIMMWAVE and FIMMPROP 8:30am to noon CET
over two days
Asia, Middle East, Europe Email us for more info
or to pre-register
Maintenance Policy

After your first year of free Maintenance expires you have the option to renew your Maintenance for additional years. Renewal will include free updates and unlimited access to our Technical Support services (within reason).

Maintenance Rates:
The standard maintenance rate is 20% of the replacement value of a perpetual license (per year). For products that are receiving lower levels of development this rate may be reduced to somewhere in the range 10%-15% depending on the level of development. Please enquire for the exact rates for your license.